FAQs

What is your turn around time?

It takes 1 to 14 business days to finish customize orders. If you are ordering in bulk, turn around time varies and will be discuss in consultation.

Can I provide material and you can customized?

No we will no longer customized materials given. If it’s a wedding or an event it’s a possibility we will honor it, but will talk during consultation.

Can I pay after receiving my items?

Payment must be received before receiving an order.

Can I get a refund or exchange?

There will be no refunds and/or exchanges.

Can I cancel an order?

There will be no cancellations. Please contact us immediately if there’s a mistake on an order.

Can I use Cash App, Venmo or Zelle to pay my invoice off ?

No, we do not use these forms of payment. Invoices are through Paypal/Square.

Shipping Concerns?

We have a small fee for shipping, which is $5. We ship through USPS and have no control over the delays. If you are local we will deliver ourselves or offer pickup.

(Updated 2/24/24)